Terms of Service

By accessing or using Puffer ("the Service", "the Platform"), you ("User", "Customer", "you") agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you are using Puffer on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

If you do not agree to these Terms, do not access or use the Service.

Puffer is a cloud-based point-of-sale (POS), inventory management, and business analytics platform designed for cafes and workspace areas. The Service includes:

• ✓Order management and point-of-sale interface
• ✓Product catalog and inventory tracking
• ✓Expense tracking and vendor management
• ✓Daily and historical analytics dashboards
• ✓Staff and role management
• ✓Ticket management
• ✓Settings and administrative tools

The Service is provided on a subscription basis. Features available to you depend on your organization's subscription plan and any feature flags enabled by Puffer administrators.

To use Puffer, you must create an account and either create or join an organization. You are responsible for:

• →Providing accurate and complete registration information
• →Maintaining the confidentiality of your login credentials
• →All activity that occurs under your account
• →Promptly notifying us of any unauthorized access at support@puffer.app

Puffer uses an invite-only model for Google or Email Sign-In. Users must be added to your organization by an Owner or Manager before they can sign in. You are responsible for managing who has access to your organization.

You agree not to use the Service to:

Violations may result in immediate account suspension without refund, at our sole discretion.

Access to Puffer requires an active subscription. We offer the following billing cycles:

Refund Policy: All payments are non-refundable unless required by applicable law. If you believe a payment was made in error, contact us at billing@puffer.app within 7 days.

You own your data. All business data you input into Puffer - including orders, products, customers, expenses, and staff records - belongs to you and your organization.

By using Puffer, you grant us a limited, non-exclusive, royalty-free license to store, process, and transmit your data solely for the purpose of providing the Service to you.

We will not access your data except:

• →To provide, maintain, and improve the Service
• →To investigate security incidents or suspected abuse
• →When required by law or legal process
• →With your explicit consent

Upon termination of your account, you may request a data export before deletion. We will provide your data in a machine-readable format within 14 days of request. After 90 days from account closure, data is permanently deleted.

We reserve the right to use de-identified, aggregated data derived from your business operations to generate industry benchmarks and platform-wide insights. This includes anonymized statistics such as average order values, peak business hours, popular product categories, and typical pricing ranges across similar business types.

This aggregated data is subject to the following strict conditions:

• ✓All identifying information (business name, customer data, exact figures) is removed before aggregation
• ✓Minimum group sizes (k-anonymity) are enforced - your data only contributes when sufficient other organizations contribute similar data
• ✓Aggregated outputs can never be reverse-engineered to identify your organization specifically
• ✓Aggregated data is never sold to third parties
• ✓You may opt out at any time via Settings → Data & Privacy with no loss of core functionality

Opting out means your data will not contribute to any aggregated pool. You will also lose access to any benchmark or industry-comparison features that rely on aggregated network data. All core POS, inventory, analytics, and management features remain fully available regardless of your opt-out status.

The Puffer platform, including its software, design, trademarks, logos, and documentation, is owned by Puffer and protected by applicable intellectual property laws. These Terms do not transfer any ownership rights to you.

You may not copy, modify, distribute, sell, or lease any part of the Service, nor may you reverse-engineer or attempt to extract source code, unless permitted by applicable law or with our written consent.

Any feedback, suggestions, or ideas you provide to us about improving the Service may be used by us without any obligation to compensate you.

To the maximum extent permitted by applicable law, Puffer and its affiliates, directors, employees, and agents shall not be liable for:

• →Indirect, incidental, special, consequential, or punitive damages
• →Loss of profits, revenue, data, or business opportunities
• →Damages resulting from unauthorized access to or alteration of your data
• →Damages resulting from service interruptions, errors, or downtime

In no event shall our total liability to you exceed the amount you paid to Puffer in the 12 months preceding the claim.

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

You may cancel your subscription at any time by contacting our support team. Cancellation takes effect at the end of your current billing period. No refunds are issued for unused time within a billing period.

We may suspend or terminate your account immediately, without prior notice, if:

• →You violate any provision of these Terms
• →We are required to do so by law
• →We reasonably believe continued access poses a security risk
• →Your subscription payment fails and is not resolved within the grace period

Upon termination, your right to access the Service ceases immediately. Your data will be available for export for 14 days before permanent deletion at 90 days.

We may update these Terms from time to time. When we make material changes, we will notify you by email and display a prominent notice in the platform at least 14 days before the changes take effect.

Continued use of the Service after changes become effective constitutes your acceptance of the updated Terms. If you do not agree to the revised Terms, you must stop using the Service before the effective date.

These Terms are governed by and construed in accordance with the laws of Egypt. Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of Egypt.

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

For questions about these Terms, reach us at: